Referral to VA

When a substantive problem is not corrected after a reasonable effort, the SAR must send the VA office of jurisdiction

·   a written report which clearly outlines the problem(s) and the dates and results of contact with the fee appraiser, and

·   the appraisal report and/or other pertinent documentation.

VA will subsequently notify the appropriate parties of its decision and document the fee appraiser's performance file, the lender’s file and the case file, as appropriate.  It may be necessary for VA staff to review the appraisal report and issue a VA Certificate of Reasonable Value.

Note:  Refer all complaints about property condition or appraiser performance to VA.

Timeliness

LAPP lenders are responsible for resolving any timeliness problems involving authorized agents and branch personnel.

SARs should notify VA when fee appraiser timeliness expectations are not being met.

VA Consistency

VA offices are expected to be as consistent as possible regarding NOV conditions and requirements.  They must notify LAPP lenders by posting changes to the “approved local conditions” section of the C&V web pages when a local situation dictates an additional condition or requirement not listed on the standard NOV.

Reference: See Chapter 13, Exhibit 1, LAPP Lender’s Notice of Value.