e. Applicant Presently Delinquent (continued)

If the CAIVRS screening indicates an applicant (or co-obligor) is presently delinquent or has had a foreclosure or a claim paid on a loan made, guaranteed or insured by a Federal agency, take the following actions:

Step

Action

1

Suspend processing of the loan application.

2

Contact the applicant or co-obligor for information regarding the loan default, foreclosure or claim.

If a previous VA loan is involved, the applicant may call

1-800-827-0648 to make arrangements to repay the debt.

3

·   Contact the Federal agency that reported the applicant to CAIVRS if further information is needed.

·   Use the phone number provided by CAIVRS (Step 7 in the previous table).

4

If the CAIVRS-provided point of contact does not provide a satisfactory solution, [ ] the lender must contact the agency point(s) of contact in the following list.

Program to Which the Default Relates

Contact

SBA loans

Small Business Administration (8^th floor)

409 Third Street, SW

Washington, DC  20416

Telephone:  202-205-7541

Rosiland.Horton@sba.gov

DVA loans

U.S. Department of Veterans Affairs

Debt Management Center

P.O. Box 11930

Fort Snelling, MN 55111

Telephone:  1-800-827-0648

Fax: 612-970-5687

http://www.va.gov/debtman/

Education loans

Department of Education

Customer Service

1-800-621-3115