d. CAIVRS Procedures (continued)

Step

Action

6

You will hear, “You have entered Social Security Number -----(repeat of number entered) or Tax Identification Number -----.  Please enter ‘Y’ if this is correct, or ‘N’ if not correct.”

·   Enter “Y” if correct.

·   If incorrect, enter “N” and repeat Step 5.

7

If there is no match, you will hear, “There are no claims, foreclosures or defaults for this borrower.”

If there is a match, you will hear a message reciting:

·   The type of match (For example, “There is a foreclosure on this borrower.”)

·   The case number  (For example, “DVA default ----- “)

·   The point of contact referral message  (“For information, please call area code --- --- ---- “).

Copy down all pertinent information provided.

8

You will hear, “Credit Alert Confirmation Code is ----- .” 

Copy down the confirmation code for future identification of the particular inquiry. 

9

You will hear, “If you would like the access information repeated, press 1, or if you would like to enter another applicant for the same type of loan, press 2, or for a different type of loan press 3.”

·   enter 1 (to have the applicant’s information repeated) or

·   enter 2 (then return to Step 5) or

·   enter 3 (then return to Step 4) or

·   hang up (if you are finished).